Thank a Driver.

Recent Featured Comments

• Stuck on the side of the road with my fourteen year old son at the height of rush hour and thirteen exits away from my destination... bad time to have a flat tire. Did I mention it was raining? Trying to figure out who to call, my knight in a shining white H.E.L.P patrol truck, Mr. Terence Skelly, shows up in no time. After a quick greeting and a few short questions, he goes right to work chaning my tire. I'm back to gridlock's creep and crawl before I know it. Thanks Terence, thanks State Farm!

  - Anonymous, NY

  Assisted by Terence Skelly, NYSDOT H.E.L.P. - Long Island on 2012/5/15

• Had a flat tire near Harrisburg at 6 AM. A safety patrol found me before I could call AAA. The driver called for a tow truck and waited until the truck arrived.

  - Matt, PA, PA

  Assisted by Dietrich, State Farm Safety Patrol - near Harrisburg on 2012/5/15

• I ran over something in the road transferring from 490 west to the 390 north on ramp, tried to drive but only made it about 1/2 way before the tire was totally flat. I pulled over to the shoulder and called 911. The HELP truck was first on the scene, then the officer. Don't know what happened to the move over law. . . the officer had to wave people around us. I stayed in the car since it was the expressway and traffic, the HELP patrol driver was great! He changed the tire, pumped it up and got me on my way very smoothly and fast.

  - Jackie, NY

  Assisted by Tom Lnage, NYSDOT H.E.L.P. - Rochester on 2012/5/14

• My car stalled out on a busy ramp on 390 highway. I don't know what caused my car to do this but i had my 2 year old son in the backseat. I was afraid that someone would hit us since the cars were whizzing by so fast. I was 40 miles from home and the H.E.L.P. driver saw us and came over to help. He was so great to us. I didn't even know this service existed. I have never heard of it. I am so thankful. Thank you Dan.

  - Knichole J., NY

  Assisted by Dan Haug, NYSDOT H.E.L.P. - Rochester on 2012/5/11

• After a long and exhausting day, I got a flat tire on my way home. I had called for assistance and was waiting for them to arrive when Mr. Weber found me. I had only been waiting for 5 minutes. He saw that I was 6 months pregnant and promptly offered to change my tire for me. He put me at ease, was extremely respectful and very helpful. Thank goodness for Sean Weber! He helped make the best out of a terrible afternoon.

  - Jennie R., NY

  Assisted by Sean Weber, NYSDOT H.E.L.P. - Long Island on 2012/5/16

• I was 2 hours from home with my small child and needed a tow. The safety patrol helped keep me calm and feel safe while waiting!

  - Jessica, PA

  Assisted by George Roth, State Farm Safety Patrol - near Harrisburg on 2012/5/5

• The driver was right behind me in less then 2 minutes. Ed was very helpful with making sure that his truck was set up with his safety lights to protect both of us while we changed the tire.

  - Jim O.'Brien, PA

  Assisted by Ed Neidert 111, State Farm Safety Patrol - near Philadelphia on 2012/5/14

• I had a flat tire and a serviceman was changing it. Ed arrived and then escorted me to the next exit.

  - Daria L., PA

  Assisted by Ed Neidert, State Farm Safety Patrol - near Philadelphia on 2012/5/14

• My tire blew out suddenly on the turnpike and I was stuck on the side of the road. I've never had to change a tire before and wasn't quite sure of all the steps. Also the bolts were on extremely tight so I don't know if I ever was going to even get the tire off. The driver (card appears to say Ed Neidet III or Ed Neudent III, hard to read) must have seen me and pulled up probably less than 10 minutes after it happened and helped me through the whole process. We got the donut tire on and he followed me all the way until I got off the turnpike. He was extremely helpful and I want to thank him again for everything!

  - Paul S.., PA

  Assisted by Ed Neudet? III, State Farm Safety Patrol - near Philadelphia on 2012/4/24

• I was in an accident on the NY State Thruway in the town of Ramapo and was waiting for the police and police report for over an hour (with my hazard lights on). When all was said and done and I was given the ok to leave the scene, I went to start my car only to fine that the battery was dead. The young gentleman (I didn't get his name) could not have been more helpful. He insisted I stop crying because it was an easy fix and he would have me on my way in no time, and that he did. He made what began as an awful day much better! Please extend my thanks to him!

  - Katie P., NY

• On March 30, 2012 at about 1455 hours the Londonderry Fire Company was disptched for a natural cover fire. The department arrived and found a 50 X 100 foot area burning and Robert Sharpe attempting to do what he could with the equipment he had to extinguish the fire. Once on the scene Robert assisted in every possible way to not only extinguish the fire but then also assisted in wrapping up the scene. Great Job done by Robert!!

  - Bart S., PA

  Assisted by Sharpe, State Farm Safety Patrol - near Harrisburg on 2012/3/30

• The tire on my car blew off while I was driving on highway. Though I called 911 and AAA, HELP arrived the fastest while i was on call with AAA. Louis from help was very professional and courtteous

  - alena s., NY

  Assisted by louis molden, NYSDOT H.E.L.P. - Albany on 2012/5/7

• I had a flat going to work. The Help driver arrived within about a minute and quickly changed my flat. He was very courteous and professional and I arrived to work on time. Very pleased with the service to say the least.

  - Jim, NY, NY

  Assisted by Conrad Jackson, NYSDOT H.E.L.P. - Long Island on 2012/5/7

• I ran out of gas on the interstate. While waiting for a tow truck to bring me gas the H.E.L.P. driver(Doug) stopped and asked me if i needed assistance. Advised him i was out of fuel. Doug gave me fuel and waited till my car started and i was out safely. Very pleasant person. H.E.L.P. is AWESOME!

  - Julio, NY

  Assisted by Doug Ross, NYSDOT H.E.L.P. - Rochester on 2012/5/7

• I had a flat tire on my way to work. The HELP driver saw me and approached me. I told him that my husband was on his way to change the flat. He told me I could call my husband and tell him not to come to change the tire as he was happy to help me. He changed my tire within 10 minutes and I was on my way. He tried to find and mark where the flat was. He noticed my rim was bent and the tire had an inner bubble and told me I would need to bring it for repair. He was wonderful, fast, professional and a Lifesaver on a Monday morning. What a great service!!!!

  - Bridget S., NY

  Assisted by Louis Moldenhouer, NYSDOT H.E.L.P. - Albany on 2012/5/7

• On May 4, my wife, 2 month old, and I were traveling to see some family in NJ. As we were driving, we heard a rumbling and realized we had a flat tire. We pulled to the side of the road and attempted to change the tire. As it turns out the jack in our SUV was not big enough to get the tire off of the ground. We decided to use the call box in an attempt to get a service vehicle. Of course it was time for the baby to eat as well. Thankfully, Mark showed up less than 15 minutes after the call. He provided a jack that could actually get the tire off the ground and some very helpful advice. Mark definitely helped ease some of the nervousness of having a baby and wife on the side of the turnpike. With his help, we were able to make it to the next rest area to feed the baby before she got too grumpy! I surely won't be complaining about tolls anymore. Thanks!

  - Tony S.., PA

  Assisted by Mark5993, State Farm Safety Patrol - near Lancaster/Reading on 2012/5/4

• I foolishly ignored the fuel gauge in my car so it sputtered to a stop on the Northern State Parkway. I called AAA and waited 8 minutes for a person. I was irritated by the wait and confusing information. Imagine my pleasant surprise when the H.E.L.P. truck showed up within 10 minutes. Sean Weber was professional and extremely likeable. He put gas in the car, told me where a nearby gas station was and would not take any money. All in all an excellent experience.

  - Pat H., NY

  Assisted by Sean Weber, NYSDOT H.E.L.P. - Long Island on 2012/5/4

• On Sunday, April 22, 2012 in the pouring down RAIN. I’ll be forever grateful to the State farm Safety Patrol driver Michael Coolen. We had a SURPRISE celebration in the Pocono’s at 5pm and we made it because of you. I am still talking about the assistance I received on that rainy day in PA. As I told Mr. Michael, I didn’t even have to say I was a DC Police Officer. You all just took the call, sent out the help and your mission was accomplished. Again, a BIG hand clap to Mr. Michael C who helped me out and to all the wonderful staff that handled my call. If your company is anything like my department you can’t send any monetary gifts. So I’ll tell you this I would have given you all a Subway Gift Card as my thank you. But, this letter just may be a lot better. If you’re ever in DC look me UP. Thanks a bunch. Officer Friendly *Miles Davis* Of the Metropolitan Police Dept in Washington, DC

  - MilesDavis, PA

  Assisted by Michael Coolen, State Farm Safety Patrol - near Philadelphia on 2012/4/4

• George arrived within three minutes of my flat. It was dark though, and I did not respond when the truck appeared and blinked its lights at me and I was a little scared to go on the highway side of the truck to talk to him. He had to come out of the vehicle to approach me so I knew it was help. He had me open my trunk within the next minute and called AAA who arrived to change my flat within the next 10 minutes. This was honestly much quicker than I would hope to get help if I were home in my own neighborhood. I was quite shocked to see this service. I will not worry about traveling the turnpike to see my daughter ever again.

  - maureen w., PA

  Assisted by george davis, State Farm Safety Patrol - near Philadelphia on 2012/4/29

• My car's "Low Fuel" light did not forewarn me and my car seemed to run out of gas. Tom pulled over and let me know he'd get me out of there immediately. It really put me at ease that he showed up because it was on a shoulder, no wider than my car's width, so I was pretty afraid of getting sideswiped based on the craziness of 490 West. Again, my best regards to Tom for keeping me upbeat, and getting me off that narrow, busy shoulder and on my way. Thanks so much, Tom.

  - Annisimo C., NY

  Assisted by Tom Lange, NYSDOT H.E.L.P. - Rochester on 2012/5/2

• Was on my way to work when my car seemed to be having some trouble going. I was able to get over to the side of the road and saw that I had lights on on my dash. Called my dad and he had set up to come and get me. Was waiting for my dad when Dave stopped to check on me. He had told me I was out of gas and gave me some gas and I was able to get to work on time. Thank you so much Dave!

  - Christina, NY

  Assisted by Dave, NYSDOT H.E.L.P. - Rochester on 2012/5/1

• Hit pot hole bent rim tire went low couldnt drive called roadside asistance they told me one hour 10 min later the help driver showed up !! THX !!!

  - Ken B., NY

  Assisted by Doug Ross, NYSDOT H.E.L.P. - Rochester on 2012/4/30

• My friends and I were driving home from the Poconos when our car died. We called my friends dad to pick us up. We only waited a half hour since the car died before Mike saw us and stopped to check on us. Mike called a tow and waited until the tow came to meet up with my friends dad at the nearest interchange. Mike was very nice to my friends and I and I thank him for a job well done.

  - Dennis S., PA

  Assisted by Mike Coolen, State Farm Safety Patrol - near Philadelphia on 2012/4/22

• I had a tire blow out and pulled to the side of the road wondering what now. Then the help truck pulled up behind me and Keith was very nice and he changed my tire and I was on my way and I am so grateful it didn't turn into some huge mess. This is a wonderful program and I thank Keith very much for his help.

  - Anne, NY

  Assisted by Keith, NYSDOT H.E.L.P. - Albany on 2012/4/20

• Had a flat tire between the Blue Route exit and Norristown exit. Mr Davis offered to seat us in his truck while having the HELP sign flashing while John changed our tire. We are retired and appreciate the promptness and professional way both men exhibited. They are both a credit to your organization.

  - j p., PA

  Assisted by g davis, State Farm Safety Patrol - near Lancaster/Reading on 2012/4/21

• Driving along on Northern State Parkway between Post Avenue and Wantagh Parkway and had a blow out on the back tire. Thanks for the HELP vehicle showing up. He was a very professional helper. There should be more like him around. This was my first experience using HELP and I'm glad he found me. Marie - Queens, NY

  - Marie, NY

  Assisted by Joe Treusch, NYSDOT H.E.L.P. - Long Island on 2012/4/24

• I ran out of fuel and was on the phone attempting to get assistance. Within 10 minutes of me sitting there, Dave spoke with me, attained the information needed to assist me and had me on my way. The service and the provider were excellent, and I appreciated the assistance. Things could have been disastrous but turned out great. Thank you for the service and staff like Dave!

  - Alia H.-Williams, NY

  Assisted by Dave, NYSDOT H.E.L.P. - Rochester on 2012/4/23

• I got a flat on 390N on an overpass... during a wet and rainy morning commute. I was pretty anxious with cars speeding by - Dave was very calm, kind and helpful! He is perfect for this job! I appreciated his help more than he could imagine.

  - Charlene - , NY

  Assisted by Dave, NYSDOT H.E.L.P. - Rochester on 2012/4/24

• I was heading out to MA to visit family and I noticed that my car was acting funny. I got nervous so I turned the car around and started heading back towards Clifton Park NY. The car fuel pump (found that out later) died. I barely got over to the side of the road. The HELP driver was some cars behind me and saw me struggling to get to the side. He immediately pulled up behind me to protect me from the heavy oncoming traffic. I was on the overpass on alternate route 7 heading west towards 87N around 4:30pm. As he pulled up I was highly agitated over my car and I told him that I was going try to shoot for the on ramp to 87N. He calmly explained to me the dangers in that and suggested that I wait for AAA. Being so agitated I became stubborn and said I was going try it. Again he calmly told me that not only would I be risking my own life but others lives as well. He stayed calm during the whole exchange and because of how calm and reasonable he was it eventually sunk in. I can't thank him enough for being patient and calm even when I wasn't. Louis stayed with me until AAA came. This program is worth every penny spent on it and then some. Who knows how many lives your drivers have helped and saved. Thank you Louis for all your help ...caring and patience. Sincerely, Laurel Ross

  - Laurel R., NY

  Assisted by Louis Moldenhouer, NYSDOT H.E.L.P. - Albany on 2012/4/20

• Was on the turnpike heading to a hospital with a disabled child when our van lost all power and the engine died. We called AAA who connected us with your Safety Patrol. Tom called ahead to the Lansdale exit of the northeast extension and arranged for us to get a ride there so that my daughter and I could wait for a ride. The tow company towed our van at the same time. Tom as well as the Staff at the Lansdale Interchange were most helpful and made sure we were safe and warm. Thank you.

  - Frank E., PA

  Assisted by Tom Varallo, State Farm Safety Patrol - near Allentown on 2012/4/23