Thank a Driver.

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Recent Featured Comments

  • I blew out my right front tire just before the Twin Bridges, heading south into Albany, during the rush hour. I had no cell phone, no AAA, no money. Lou came along, told me to stay in the car and keep my seatbelt on. He said he'd help out, and he put the car's spare tire doughnut on and got me back on the road. This was a true blessing and Lou was/is nothing less than outstanding.

    - Don D., NY
    Assisted by Lou, NYSDOT H.E.L.P. - Albany on April 16th
  • After having a very severe tire blow-out in the pouring rain on Interstate 684, I pulled over to an extremely narrow shoulder and began calling my insurance carrier to get help. While I was in the midst of trying to explain where I was on the highway, Joe Cucia in truck #43 from HELP, pulled up behind me with flashing lights on his truck. He was very comforting and told me to stay in the car with the seatbelt on and he would change the tire. He did so very quickly and within 10 minutes after he arrived I was on my way. Thank you Joe!

    - Wini F., NY
    Assisted by Joe Cuccia, NYSDOT H.E.L.P. - Lower Hudson Valley on April 15th
  • After getting a flat on Rt 80 I was waiting for AAA to come help me, when a DOT truck pulled up. I had been waiting for AAA for over 40 mins and getting anxious. Bud came over introduced himself, calmed me down and helped me get back on my way. I was so grateful. It was raining and very early in the morning and I cannot tell you how wonderful Bud was and how great this service is to motorists.THANK YOU!!!!

    - Theresa T., NJ
    Assisted by Bud, Safety Service Patrol - Northern New Jersey on April 15th
  • Paula was just great. It was pouring rain, and she changed my flat tire in about three minutes. The New York State Trooper was great too! I can not say enough good things about Paula and her expertise. Thank You to Paula for helping me on this bad weather day!

    - Julia G., NY
    Assisted by Paula Rodriquez, NYSDOT H.E.L.P. - Albany on April 15th
  • George Davis was extremely helpful, he pulled up behind me to find out what was going on. I was overheating, waiting for family to arrive. I was 5 miles from the King of Prussia PA Turnpike rest area. He sat behind me for almost an hr then came to my car asking if I had water, I had a bottle and a half he then put it in my radiator asked me to look in trunk for more, I found a quarter of a jug of antifreeze he put that in too. My car car started. He told me to go straight to to the rest area while he followed me. He did everything he could do to help. My car was leaking antifreeze. I waited for my boyfriend who was an hr & a half away. He came and fixed the problem. George showed up again saying he wanted to see if I got out safe and was surprised we were still there. I am extremely grateful to have someone show up in such a horrible situation from the beginning. I was extremely grateful.

    - Michelle C. , PA
    Assisted by George Davis, State Farm Safety Patrol - near Allentown on April 12nd
  • Helped me change my right rear tire, but I was in the process already when he arrived. He was still very courteous and professional.

    - Mark F., NJ
    Assisted by Stephen Bonamassa, Safety Service Patrol - Southern New Jersey on April 14th
  • Claudio (HELP Patrol Driver) from the I-684 NY highway saw me, my daughter and my husband. We were waiting for help from our Insurance provider. However, we had been waiting for 30 minutes at least. Claudio stayed with us until the tow truck arrived. He ensured that I was in safe hands so my husband (on another car), could drive my daughter off to school, while I waited for the help to come in. Claudio also assisted my husband to get back onto the highway safely. Claudio was very courteous and polite, besides making me feel safe. I thank him for staying with me until I got help.

    - Sherill, NY
    Assisted by Claudio, NYSDOT H.E.L.P. - Lower Hudson Valley on March 31st
  • motorcycle had a flat gave a plug for me to put on and blew up the tire saved me from taking the day off from work and a lot of headaches of getting it fixed. I think this is great service that you provide. Thanks so much for this service

    - chuck h., NY
    Assisted by Paula Rodrigucz, NYSDOT H.E.L.P. - Albany on April 14th
  • He changed the flat tire. He was courteous and a gentleman. He gave EXCELLENT service. I was so glad to see him. He explained about the service in case I get stuck in the future.

    - Roger L.. Klein, NY
    Assisted by Alldean Nicholson, NYSDOT H.E.L.P. - Lower Hudson Valley on April 14th
  • Got a flat on 295N passenger with serious med condition checked my spare had less than 20 lb. decided to call and wait for service, but when I looked in my rear view Bill B. was there to my relief. Waiting would have been tough on my passenger. Bill inflated my spare and changed it and we were on our way feeling very fortunate for meeting Bill. Thanks.

    - Steve G., NJ
    Assisted by Bill B., Safety Service Patrol - Southern New Jersey on April 5th
  • Driving along 295N, next thing I know... I have a flat tire. Within a few minutes of cleaning out my trunk to get the spare - Bill B. pulls up and asks if everything is okay and what I needed help with. He took care of changing my tire and within 15 minutes I was back on the road. He was fantastic and a great guy - changed my tire within a few minutes. I can't tell you how relieved I was. It was as if having a flat tire on a highway was no big deal. THANK YOU!!

    - Keri, NJ
    Assisted by Bill B, Safety Service Patrol - Southern New Jersey on April 12nd
  • Joe Labella was an awesome patrol driver, made my first experience on getting a flat on the Northern State Pkwy like it was no big deal. Had all the right equipment, had me up and going on the highway in 15 minutes. Great and very helpful. Rate that patrol man a five star *****

    - Frank.. RAM 1. PICK- UP, NY
    Assisted by Joe Labella, NYSDOT H.E.L.P. - Long Island on April 10th
  • Helped change tire. I asked him where his halo was after he quickly and efficiently changed my tire. A big surprise. A great service. Thank you!

    - Ross W., NJ
    Assisted by Dennis A, Safety Service Patrol - Southern New Jersey on April 7th
  • He helped me by calming me down, since this was my 1st accident ever. He was supportive and kind.

    - Lucy B., NY
    Assisted by Frank Fazzino, NYSDOT H.E.L.P. - Lower Hudson Valley on April 11st
  • I was traveling home from a funeral when I got a flat tire 2 miles before the Ben Franklin Bridge going home to Pennsylvania. I am not familiar with that area and had no clue what to do. Thank goodness for the Safety Service who were sent out by the police. They were very professional and calm and took control of the situation. Had my flat fixed in 10 minutes and off I went. I didn't think of it at the time but later thought I should have tipped the 2 gentlemen. I then read that they don't accept tips but my heartfelt thanks goes out to them and everyone I know is probably tired of hearing how they gave such great service. Hats off to these 2 men who had such good people skills and were very courteous even when they discovered there wasn't a jack in my husband's car I was driving that day. Thank you, Thank you!!! It had been an emotional day and it was nice to have such a great interaction with them when it could have been a harrowing experience.

    - Janice M., NJ
    Assisted by Ryan, Safety Service Patrol - Southern New Jersey on April 9th
  • I had a flat tire so I pulled over to the side of the road. About ten to fifteen minutes later I was on the phone when this gentleman knocked on my window and asked if I needed help. I did not have the proper tools to change the tire so he did it for me. He was very professional and I'm glad that he helped!

    - Ryan M., NJ
    Assisted by Bill B., Safety Service Patrol - Southern New Jersey on April 6th
  • My car literally died in the middle of Rt. 9A and I was able to get to the shoulder. Frank was heading in the opposite direction and turned around to help me. He was excellent.

    - Frank F., NY
    Assisted by Frank Fazino, NYSDOT H.E.L.P. - Lower Hudson Valley on April 9th
  • HE CHANGED MY TIRE THAT WENT FLAT BECAUSE OF THE TERRIBLE SIDE ROAD OF THE TACONIC RIGHT BEFORE THE 84 EXIT. I WAS ON MY WAY TO THE AIRPORT AND MY SON WOULD'VE MISSED HIS FLIGHT IF IT WASN'T FOR HIM. I WAS UPSET I DIDNT HAVE ANY MONEY ON ME AT THE TIME SO I COULDN'T TIP HIM BUT HE WAS A VERY NICE MAN. AND VERY HELPFUL. THANK YOU MR. MCNAMEE!! SORRY IT TOOK SO LONG BUT I JUST FOUND THE CARD IN MY OLD WALLET.

    - DENA W., NY
    Assisted by MICHAEL MCNAMEE, NYSDOT H.E.L.P. - Lower Hudson Valley on June 10th
  • Tire went flat after driving over debris in an expansion joint on Croton River bridge. I had car jacked up & lug nuts off but tire was frozen to hub. Frank was there with a solvent spray & a hammer. THANKS FRANK!

    - Scott G.., NY
    Assisted by Frank Fazzino, NYSDOT H.E.L.P. - Lower Hudson Valley on April 10th
  • I ran out of gas on the Sprain Parkway on the way to work this morning. Jerry was very helpful and promptly gave me gas. I am a long time State Farm insured and quite glad they are sponsoring this service for all drivers. Thanks.

    - Tom H., NY
    Assisted by Jerry, NYSDOT H.E.L.P. - Lower Hudson Valley on April 10th
  • I RAN OVER A FLAT OBJECT ON 9W NORTH IN ALBANY, NY. I WAS ABLE TO MAKE IT TO I787 NORTH, AND PULL OFF ONTO THE SHOULDER AS I HEARD MY FLAT TIRE. AS I WAS ON THE PHONE TO THE STATE POLICE TO ADVISE THEM OF THE INCIDENT, A TROOPER PULLED UP BEHIND ME. AS I WAS EXPLAINING THE SITUATION TO TPR. KURT RAY, YOUR DRIVER, PAULA RODRIQUEZ, ALSO APPEARED. FROM START TO FINISH IT TOOK 7 MINUTES. PAULA WAS WONDERFUL. SHE GAVE ME SOME TIPS ABOUT HOW TO DRIVE ON THE DONUT TIRE. IT WAS COMFORTING TO KNOW THAT SHE WAS OUT THERE. IT WAS ALSO GREAT TO SEE THE CAMARADERIE BETWEEN YOUR DRIVER AND THE STATE TROOPERS (A SECOND TROOPER, RENEE BOWMAN, STOPPED TO ASSIST WITH THE HEAVY MORNING TRAFFIC.) IT WAS OBVIOUS THEY WORK TOGETHER, KEEPING THE SITUATION CALM AND SAFE. THANK YOU SO MUCH FOR THIS SERVICE.

    - JOANNE K., NY
    Assisted by PAULA RODRIQUEZ, NYSDOT H.E.L.P. - Albany on April 10th
  • My hood flew open. Smashed my windshield. Driver asked me if I was ok, helped me fix my hood so I could lock it safely. I tried to thank him for his help with a tip he refused. He said no way, it's his job to stop and help. Very nice man John. ty again

    - Al G. , NY
    Assisted by John truck 33, NYSDOT H.E.L.P. - Lower Hudson Valley on April 8th
  • My car began to overheat once I was entering the 33 going westbound I pulled way over on the grass and I am not even kidding before I even pulled my phone out to call for help I saw the HELP truck behind me, honestly it was really awesome... The guys were cool and topped me off. We found a leak and just called a tow truck to be safe. Now I feel safer traveling on the highway. Thanks guys

    - Joseph L., NY
    Assisted by Joe M. & Dale H., NYSDOT H.E.L.P. - Buffalo on April 9th
  • While driving on 295 south my passenger side front tire had a blow-out. I was able to pull off to the side of the road and the NJDOT driver saw me and signaled from the north bound side of traffic that he would render assistance. The driver assisted me by removing the tire and installing the spare tire. Through our conversation we realized that we are both USAF veterans. The whole while displaying professional service...Please thank him and tell him to continue to "Aim High"

    - Ediegeo V., NJ
    Assisted by Bill Boutchlia, Safety Service Patrol - Southern New Jersey on March 27th
  • He was very nice and he stayed with us till the flatbed came to take my car to the shop. Very nice and personable..Very much appreciated...

    - Debbie, NY
    Assisted by Fernando J Mathias, truck #34, NYSDOT H.E.L.P. - Lower Hudson Valley on April 8th
  • I hit a pot hole and he came out to help he was great and got me back on the road fast and safe. What a great service and keeps people safe from getting hurt. Thanks State Farm for sponsoring, I really appreciate it.

    - Charles V., NY
    Assisted by Glenn VanDunk JR, NYSDOT H.E.L.P. - Lower Hudson Valley on April 8th
  • I hit a pothole driving to work early in the morning and damaged the tire, rim and suspension in front of the car. It was raining and cold. The shoulder of the road was narrow. It was a dangerous situation with traffic moving at a high rate of speed. I pulled in front of the NJDOT truck to use it as a shield against on coming traffic. It was the best place to be in a bad situation. The driver (Dennis A) could clearly see that I was intending to attempt repairs. He got out of his truck came right over to me and offered his assistance. He was courteous, professional and had me out of a dangerous situation in less than 10 minutes. I can’t thank him or State Farm enough. Job well done!

    - Brian, NJ
    Assisted by Dennie A, Safety Service Patrol - Southern New Jersey on March 31st
  • What a relief. I was using my husband's car and I got a flat. Called the dealer and he was rude. Then Andres came to my window and in less than 10 minutes I was driving home. He was so calm and efficient. Offered him a tip which he declined politely. Already have State Farm for all my policies, but if I didn't, I would switch. Thank you Andres.

    - Stephanie, NY
    Assisted by Andres Padilla, NYSDOT H.E.L.P. - Lower Hudson Valley on April 8th
  • I was flabbergasted at how efficient, capable and professional John was. I was on the phone with my Ins. agent when he arrived. He asked what was wrong and said that he could take care of that. He saved me a lot of time and money. May God bless John.

    - Robbie R., NY
    Assisted by John TRK 33, NYSDOT H.E.L.P. - Lower Hudson Valley on April 7th
  • He appeared out of nowhere. I was on the phone with AAA trying to get help with a flat tire and an angel came to my window. He said I'm here to help you and I opened the window and he said I can take care of this. And he did. And he was wonderful. I drove away happy and relieved and exhilarated. He made sure I got in the car safely and everything. I am currently a State Farm customer for auto and home insurance and this took it to the next level of what a wonderful company it is. Bless you Bill B.

    - Aida, NJ
    Assisted by Bill B, Safety Service Patrol - Southern New Jersey on April 5th
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